Onexpress couriers will provide a Chep/loscam Pallet exchange service if requested at the time of making a booking., it is the customer’s responsibility to ensure that Onexpress couriers exchange pallets on delivery, or will accept the charge for the goods to be hand unloaded. If the receiving customer will not provide exchange pallets and refuses to allow us to hand unload the goods, the customer making the booking will incur the cost to have the vehicle return to the collection point and must then provide exchange pallets for those lost to the consignee. Should the customer making the booking also not provide these replacement pallets, a charge of $75 per pallet will be incurred.